We want you to be completely satisfied with your purchase. If you’re not, we’re happy to assist you with a return. Please review our policy below:

Return Policy

Return Window

• We accept returns within 7 days of delivery. After this period, returns will not be accepted.

Return Shipping

• Return shipping is free. We will provide a prepaid shipping label for you to use when sending the item back.

Restocking Fee

• A 10% restocking fee will apply to all returns. This fee helps cover the cost of processing and restocking the returned items.

No Final Sale Items

• Please note that certain items are marked as final sale and are not eligible for return or refund. These items will be clearly labeled at the time of purchase.

Refund Policy

Processing Time

• Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method.

Refund Amount

• The refund will be minus the 10% restocking fee, but no return shipping cost will be deducted (as it's covered by us). Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

How to Return an Item

1. Contact Us: Reach out to our customer service team at crescendochic@hotmail.com with your order number and reason for return.

2. Return Instructions: We’ll send you a prepaid return shipping label.

3. Ship the Item: Pack your item securely in its original packaging and use the label to send it back within the 7-day return window.

If you have any questions, don’t hesitate to contact us!

Thank you for shopping at Crescendochic!